Answering services and contact centres

Modern desks, AI on the right calls, and numbers you trust.

Hire us All calls and contact centres services

AI-generated illustration: an open notebook on an oak desk in morning light

Calls and contact centresEvery call answered, every channel on one desk. Every service, itemised.See all →

Problems we hear every week

"Our phone and desk systems are ageing, and the choice of a new one is overwhelming."
What helps
callsContact Centre Technology Review
"Calls go unanswered out of hours and at busy times."
What helps
callsAI Receptionist
"Managers cannot see how calls are going without listening to them."
What helps
callsContact Centre Insights

Services we usually start with

Good first step

Contact Centre Technology Review

An independent plan for channels, AI and platform choice.

2 to 3 weeks
Fixed package

What you receive

An audit of your calls, scripts, dispatch and channels
Which call types AI can take on
A shortlist of platforms with full costs
Migration options

And 2 more

A business case
A roadmap

For: Answering services and contact centres on ageing phone or desk systems.

Then: Answering Platform Rollout

Full details

Good first step

AI Receptionist

Every call answered, qualified and passed on.

1 to 2 weeks
Set-up and subscription

What you receive

Call flow design
Voice and script set-up
One phone number
Handover to your calendar or CRM

And 4 more

Out-of-hours rules
A summary of every call by email
Test calls
A training session

For: Businesses and individuals missing calls.

Proven on AnswerBug

Full details

Answering Platform Rollout

Operators working from one modern desk, with every channel on it.

4 to 10 weeks
Fixed package

What you receive

A requirements workshop
Client accounts and scripts moved across
A number porting plan
Webchat and SMS channels

And 3 more

Operator training
Go-live support
A review after 30 days

For: Telephone answering services.

Proven on Fox TAS

Full details

Voice Agent

Routine calls handled end to end, handing over to a person when needed.

4 to 10 weeks
Set-up and subscription

What you receive

Analysis of your call types
Conversation design
The voice agent
One connection, such as your CRM or bookings

And 3 more

Rules for when it hands over
Call logs and summaries
Quality and load tests

For: Businesses with repetitive calls, in or out.

Proven on AnswerBug

Full details

Outbound Dialler Rollout

More conversations for every agent hour, within Ofcom rules.

2 to 4 weeks
Fixed package

What you receive

Campaign set-up
Lists kept in sync with your CRM
Caller ID and compliance settings
Call recording

And 2 more

Agent training
A results dashboard

For: Sales and outreach teams calling at volume.

Proven on Dolphin Power Dialer Then: Contact Centre Insights

Full details

Contact Centre Insights

One dashboard, and call summaries everyone trusts.

3 to 6 weeks
Set-up and subscription

What you receive

The measures that matter, agreed
Data from your phone platform and CRM
A dashboard
AI call summaries and tags

And 2 more

A weekly report
Alerts

For: Managers who cannot see how calls are going.

Full details

Other industries

How many calls are we losing, and why?

Call flow review. How calls reach your team today, and the three changes that would lose fewer of them.

A 30-minute walkthrough of how calls are answered and routed
A one-page note with three changes, in order

It is free. There is nothing to pay and nothing to sign.
The report is yours to keep and share, whatever you decide.
No sales call unless you ask for one.

Tell us what you need

Know what you need

Five short questions. We reply with questions or a written quote.

Hire us

Not ready to commit

A small piece of real work, written up and yours to keep.

Get a free first look

Questions first? Email [email protected]