AI Chat Assistant
An assistant on your website, WhatsApp or SMS that answers from your own content and hands over to a person.
- How long2 to 4 weeks
- How we workSet-up and subscription
What you receive
An assistant that answers your customers on your website, WhatsApp or SMS from your own content, day and night, and hands over to your team when it should.
What will it know?
You receiveYour help content gathered and cleaned
The assistant can only be as good as what it reads.
What it is. Your FAQs, policies and product information gathered, checked and tidied.
Why it matters. The assistant can only be as good as what it reads. Clean content means correct answers.
Will it make things up?
You receiveAn assistant that answers from it, with sources
Answers your customers and team can check and trust.
What it is. An assistant that answers only from your content and shows where each answer came from.
Why it matters. Answers your customers and team can check and trust.
Where can customers reach it?
You receiveYour website, WhatsApp Business or SMS, or all three
Customers get answers where they are, without downloading anything.
What it is. The assistant set up on the channels your customers already use.
Why it matters. Customers get answers where they are, without downloading anything.
What happens when someone wants to buy or book?
You receiveBookings and enquiries passed to your CRM or calendar
Leads arrive ready to act on, with nothing re-typed.
What it is. Enquiries and bookings sent straight to your CRM or calendar.
Why it matters. Leads arrive ready to act on, with nothing re-typed.
Is messaging customers allowed?
You receiveOpt-in and consent handled
You stay within privacy and messaging rules.
What it is. Clear opt-in and opt-out, recorded properly, for every channel.
Why it matters. You stay within privacy and messaging rules.
What if it cannot help?
You receiveA clear hand-over to your team
Customers never get stuck talking to a machine.
What it is. A smooth hand-over to a person, with the conversation so far.
Why it matters. Customers never get stuck talking to a machine.
Will it sound like us?
You receiveYour brand, voice and opening hours
It feels like part of your business, and stays honest about what it is.
What it is. The assistant set up with your name, tone and opening hours. It says it is AI.
Why it matters. It feels like part of your business, and stays honest about what it is.
What are customers asking about?
You receiveA monthly report on what people asked
You learn what customers want, and where your content needs work.
What it is. A monthly summary of questions, gaps and hand-overs.
Why it matters. You learn what customers want, and where your content needs work.
From brief to done
- 1
Week 1
Gather
Your content gathered and cleaned, and your voice agreed.
- 2
Weeks 2 to 3
Build and connect
The assistant, the channels and the connections.
- 3
Final week
Test and launch
Tested with real questions, then live.
Where would AI actually help us?
AI opportunity map. The three places in your business where AI would save the most time, what each would need, and the risks to watch.
- A 45-minute call about how your team works today
- A two-page report: three opportunities, what each needs, the risks, and a rough size of effort
- It is free. There is nothing to pay and nothing to sign.
- The report is yours to keep and share, whatever you decide.
- No sales call unless you ask for one.
Questions people ask
How much does it cost?
We send a written quote after your request: what it covers and what it does not. The tier, scope and timing set the price.
Could I just use AI for this?
Who owns the work?
You do. Code, designs, files and documents are yours, and the quote says so in writing.
Can we change the scope?
Yes. If something needs adding or removing, we agree it in writing before we do it.
Can we stop?
Yes. The quote states the notice period. Usage such as messages, ads or AI is charged at the rate in the quote and stops when you do.