AI that does a named job, with a person in charge
We engineer AI agents and automations that take the repetitive work off your team: reading, sorting, drafting, chasing and answering. Each one has a named job, limited access, and a person approving anything that matters.
Jobs an AI agent can take on
Examples of jobs agents do well. Yours will be specific to your business.
Answer the phone
Answer calls at any hour, book appointments and send the messages on. We engineered AnswerBug, which does this every day.
Sort the inbox
Read each enquiry, sort it, and draft a reply from your help pages for a person to send.
Read documents
Pull the dates, amounts and names out of contracts, invoices and forms, and flag what is missing.
Chase what is overdue
Spot unpaid invoices or fees and draft the reminder, ready for a person to approve.
Keep records up to date
Update the CRM after every call or email, so nobody types it twice.
Prepare the first draft
Quotes, reports, release notes and incident updates, drafted from your data for a person to check.
How we engineer agentic workflows
- 1
Map the job
Every step, every tool, and the points where a person must decide. We write down what "done well" looks like before we build anything.
- 2
Give the agent tools, not keys to everything
Agents reach your systems through their APIs or MCP servers, with only the access each step needs.
- 3
Put a person where it matters
Anything that spends money, leaves the building or cannot be undone waits for a person to approve it.
- 4
Test on your real examples
Before launch, the agent runs against real cases from your business, and we measure how often it gets them right.
- 5
Run it, watch it, widen it
Every action is logged. We watch quality and cost, and give the agent more to do only as it earns it.
What our agents never do alone
- Send money or change bank details
- Make a price, a promise or an apology on your behalf
- Delete data without a person approving
- Pretend to be a person
- Use your data to train someone else's model without a written agreement
These limits are written into every agent we engineer, and they are why our products ask a person before they act.
Three ways to start
Agentic AI and automation, service by service
AI with a named job, and a person approving what matters.
- Business Tools SetupEmail, calendars, files and a CRM set up properly, and working together.›
- AI PilotEvidence, from your own data, of whether it works.›
- Workflow AutomationOne manual process automated, with a person approving the key step.›
- AI Chat AssistantAn assistant on your website, WhatsApp or SMS that answers from your own content and hands over to a person.›
- Knowledge AssistantAnswers from your own documents, with the source for each one.›
- Document AutomationData pulled from documents accurately, checked and filed.›
- Voice AgentRoutine calls handled end to end, handing over to a person when needed.›
- CRM and Business SystemsOne system for customers, sales and service, set up around how you work and connected to the rest.›
Help your team use AI and their tools well, with clear rules and real examples.
Questions people ask
What is the difference between an agent and an automation?
An automation follows fixed steps: when this happens, do that. An agent decides which step comes next, within limits we set. If fixed steps will do the job, we engineer the automation, because it is cheaper and easier to trust.
Which AI models do you use?
The one that fits the job, its data rules and its cost. We use models from the major providers, and keep your choice of provider open.
Where does our data go?
Only where the job needs it, under a written agreement that covers it. We tell you which providers see which data before anything is built.
Can AI work with the systems we already use?
Usually, yes. We connect to the tools you run today through their APIs or exports, give the AI one clear job, and keep a person approving anything that matters. Starting again from scratch is rarely needed.
How do we start?
Tell us about the job in Get started. If it is not clear yet which job to automate first, a short discovery finds the one worth doing.
Tell us about the job
Know what you need
Describe the work you want off your team's plate, and we reply with questions or a written quote.
Hire usQuestions first? Email [email protected]