Operate and Improve Plan
Your system stays secure, current and supported.
- How longMonthly
- How we workRetainer
- OptionsEssential, Standard, Priority
What you receive
Your website, app or AI system kept secure, current and supported every month, with a person to call when you need one.
Where does it live, and is it safe?
You receiveHosting and backups
Your system stays up, and your data is recoverable.
What it is. Reliable hosting and regular backups, checked.
Why it matters. Your system stays up, and your data is recoverable.
Are we kept up to date?
You receiveSecurity updates
Most attacks use old, known holes.
What it is. Updates applied to keep known security holes closed.
Why it matters. Most attacks use old, known holes. Updates close them.
Will we know if it goes down?
You receiveUptime monitoring
Problems are spotted fast, often before anyone notices.
What it is. Round-the-clock checks with alerts when something is down.
Why it matters. Problems are spotted fast, often before anyone notices.
How quickly will you help?
You receiveAgreed response times
You know exactly what to expect when something goes wrong.
What it is. Response times written into your plan.
Why it matters. You know exactly what to expect when something goes wrong.
Can we keep improving it?
You receiveHours each month for changes
Your product keeps getting better, not just staying still.
What it is. Time each month for small changes and improvements.
Why it matters. Your product keeps getting better, not just staying still.
What happened this month?
You receiveA monthly report
You always know the state of your system.
What it is. A short report on uptime, updates, changes and anything to watch.
Why it matters. You always know the state of your system.
Where should we go next?
You receiveA quarterly review
Small issues are dealt with before they grow.
What it is. A session every quarter on performance, risks and ideas.
Why it matters. Small issues are dealt with before they grow.
Choose the level that fits
Every tier includes everything in "What you receive". The quote confirms the exact scope.
Essential
A website or small app
- Hosting, backups and security updates
- Uptime monitoring
- Response within 2 working days
- 2 hours of changes a month
- A monthly report
Standard
A business-critical app
- Everything in Essential
- Response within 1 working day
- 8 hours of changes a month
- Performance monitoring
- A quarterly review
Priority
Systems that must not stop
- Everything in Standard
- Out-of-hours cover for urgent issues
- 4-hour response for urgent issues
- 20 hours of changes a month
- A named engineer
From brief to done
- 1
Month 1
Onboard
Access, monitoring and backups set up.
- 2
Every month
Look after
Updates, monitoring, changes and a report.
- 3
Every quarter
Review
A look at what is working and what is next.
Is our website helping us or holding us back?
Website health check. Speed, mobile, accessibility, search basics, broken forms and security, with the ten fixes that matter most.
- Send us your website address
- We test it with tools and a person reads every result
- A report with ten fixes, in plain English
- It is free. There is nothing to pay and nothing to sign.
- The report is yours to keep and share, whatever you decide.
- No sales call unless you ask for one.
Questions people ask
How much does it cost?
We send a written quote after your request: what it covers and what it does not. The tier, scope and timing set the price.
Could I just use AI for this?
AI drafts code and prototypes quickly, and we use it every day. It cannot decide what to build, prove that it is secure, or answer for it when real people rely on it. That is the part you are hiring us for.
Who owns the work?
You do. Code, designs, files and documents are yours, and the quote says so in writing.
Can we change the scope?
Yes. If something needs adding or removing, we agree it in writing before we do it.
Can we stop?
Yes. The quote states the notice period. Usage such as messages, ads or AI is charged at the rate in the quote and stops when you do.