User Research and Testing
Decisions based on what real users do, not on guesses.
- How long2 to 4 weeks
- How we workFixed package
What you receive
Decisions based on what real users do, not on guesses: the right people, the right questions and findings you can act on.
What do we need to learn?
You receiveA research plan
Research stays focused on the decisions you have to make.
What it is. A short plan of the questions to answer, who to ask and how.
Why it matters. Research stays focused on the decisions you have to make.
Who should we talk to?
You receiveRecruiting the right people
Insights come from your actual audience, not from friends and colleagues.
What it is. We find and book participants who match your real users.
Why it matters. Insights come from your actual audience, not from friends and colleagues.
What do people actually do?
You receiveInterviews or task-based tests
You see where people struggle, which they rarely say in a survey.
What it is. Conversations or tests where people use your product or prototype while we watch.
Why it matters. You see where people struggle, which they rarely say in a survey.
Can the team see it for themselves?
You receiveRecordings and notes
Your team hears users directly, which settles debates fast.
What it is. Recordings and notes from each session, with consent.
Why it matters. Your team hears users directly, which settles debates fast.
What should we fix first?
You receiveFindings ranked by how much they matter
Your team works on what matters most to users.
What it is. The problems we found, ranked by how often they happen and how much they hurt.
Why it matters. Your team works on what matters most to users.
What should we change?
You receiveRecommendations for design
Findings turn into actions, not just a report.
What it is. Specific design changes for each important finding.
Why it matters. Findings turn into actions, not just a report.
Can you walk us through it?
You receiveA playback session for your team
Everyone leaves with the same picture of your users.
What it is. A session sharing the findings, clips and recommendations with your team.
Why it matters. Everyone leaves with the same picture of your users.
From brief to done
- 1
Week 1
Plan and recruit
The plan agreed and participants booked.
- 2
Week 2
Research
Interviews or tests with your users.
- 3
Week 3
Share
Findings, recommendations and the playback.
Is our website helping us or holding us back?
Website health check. Speed, mobile, accessibility, search basics, broken forms and security, with the ten fixes that matter most.
- Send us your website address
- We test it with tools and a person reads every result
- A report with ten fixes, in plain English
- It is free. There is nothing to pay and nothing to sign.
- The report is yours to keep and share, whatever you decide.
- No sales call unless you ask for one.
Questions people ask
How much does it cost?
We send a written quote after your request: what it covers and what it does not. The tier, scope and timing set the price.
Could I just use AI for this?
You can generate a logo or a page in minutes, and for a quick test that may be enough. A brand has to work everywhere, be clearly yours and stand apart from everything else made with the same tools. We use AI for early drafts, and a designer decides what is right.
Who owns the work?
You do. Code, designs, files and documents are yours, and the quote says so in writing.
Can we change the scope?
Yes. If something needs adding or removing, we agree it in writing before we do it.
What happens after?
Most people go on to Product and UX Design, but there is no obligation. You keep everything we made.