Outbound Dialler Rollout
More conversations for every agent hour, within Ofcom rules.
- How long2 to 4 weeks
- How we workFixed package
What you receive
More conversations for every agent hour, with campaigns, lists and recording set up within Ofcom rules.
How do we run calling campaigns?
You receiveCampaign set-up
Agents spend more time talking and less time waiting.
What it is. Your campaigns set up with the right dialling mode for each.
Why it matters. Agents spend more time talking and less time waiting.
Will our lists stay up to date?
You receiveLists kept in sync with your CRM
No double handling, and no calling people twice.
What it is. Call lists that update from your CRM and send results back.
Why it matters. No double handling, and no calling people twice.
Are we within the rules?
You receiveCaller ID and compliance settings
You avoid fines and protect your reputation.
What it is. Caller ID and call limits set to meet Ofcom rules.
Why it matters. You avoid fines and protect your reputation.
Can we review calls?
You receiveCall recording
Quality checks and training made easy.
What it is. Calls recorded and stored securely.
Why it matters. Quality checks and training made easy.
Will agents know how to use it?
You receiveAgent training
Productive from the first shift.
What it is. Training for agents and supervisors.
Why it matters. Productive from the first shift.
How are campaigns doing?
You receiveA results dashboard
You see what is working in real time.
What it is. A dashboard of calls, connections and outcomes.
Why it matters. You see what is working in real time.
From brief to done
- 1
Week 1
Set up
Campaigns, lists and compliance settings.
- 2
Weeks 2 to 3
Test and train
Test calls, recording and agent training.
- 3
Go-live
Measure
Live, with the results dashboard.
How many calls are we losing, and why?
Call flow review. How calls reach your team today, and the three changes that would lose fewer of them.
- A 30-minute walkthrough of how calls are answered and routed
- A one-page note with three changes, in order
- It is free. There is nothing to pay and nothing to sign.
- The report is yours to keep and share, whatever you decide.
- No sales call unless you ask for one.
Questions people ask
How much does it cost?
We send a written quote after your request: what it covers and what it does not. The tier, scope and timing set the price.
Could I just use AI for this?
AI drafts code and prototypes quickly, and we use it every day. It cannot decide what to build, prove that it is secure, or answer for it when real people rely on it. That is the part you are hiring us for.
Who owns the work?
You do. Code, designs, files and documents are yours, and the quote says so in writing.
Can we change the scope?
Yes. If something needs adding or removing, we agree it in writing before we do it.
What happens after?
Most people go on to Contact Centre Insights, but there is no obligation. You keep everything we made.