Answering Platform Rollout
Operators working from one modern desk, with every channel on it.
- How long4 to 10 weeks
- How we workFixed package
What you receive
Your operators working from one modern desk, with every client account, script and channel moved across and working.
What do our operators need?
You receiveA requirements workshop
The new desk fits how your operators actually work.
What it is. A workshop with your team on accounts, scripts, channels and reporting.
Why it matters. The new desk fits how your operators actually work.
Will our clients notice the change?
You receiveClient accounts and scripts moved across
Clients get the same service, on a better platform.
What it is. Every client account and script moved and checked.
Why it matters. Clients get the same service, on a better platform.
Will our numbers keep working?
You receiveA number porting plan
No lost calls during the move.
What it is. A plan to move your phone numbers safely, with timings.
Why it matters. No lost calls during the move.
Can operators handle chat and text too?
You receiveWebchat and SMS channels
You can offer clients more channels without more screens.
What it is. Webchat and SMS added to the same desk.
Why it matters. You can offer clients more channels without more screens.
Will operators be ready?
You receiveOperator training
A confident team on day one.
What it is. Training for operators and supervisors before go-live.
Why it matters. A confident team on day one.
What if something goes wrong on the day?
You receiveGo-live support
Problems are fixed in minutes, not days.
What it is. Our team on hand during go-live.
Why it matters. Problems are fixed in minutes, not days.
Is it working as hoped?
You receiveA review after 30 days
Teething problems are found and fixed.
What it is. A review of performance and any issues after a month.
Why it matters. Teething problems are found and fixed.
From brief to done
- 1
Weeks 1 to 2
Plan
Requirements and the porting plan.
- 2
Weeks 3 to 8
Move and train
Accounts, scripts and channels moved, and operators trained.
- 3
Go-live and after
Support and review
Go-live support and the 30-day review.
How many calls are we losing, and why?
Call flow review. How calls reach your team today, and the three changes that would lose fewer of them.
- A 30-minute walkthrough of how calls are answered and routed
- A one-page note with three changes, in order
- It is free. There is nothing to pay and nothing to sign.
- The report is yours to keep and share, whatever you decide.
- No sales call unless you ask for one.
Questions people ask
How much does it cost?
We send a written quote after your request: what it covers and what it does not. The tier, scope and timing set the price.
Could I just use AI for this?
AI drafts code and prototypes quickly, and we use it every day. It cannot decide what to build, prove that it is secure, or answer for it when real people rely on it. That is the part you are hiring us for.
Who owns the work?
You do. Code, designs, files and documents are yours, and the quote says so in writing.
Can we change the scope?
Yes. If something needs adding or removing, we agree it in writing before we do it.
What happens after?
Most people go on to Operate and Improve Plan, but there is no obligation. You keep everything we made.